Signature Aviation, the world’s largest private aviation support services provider, needed a streamlined and scalable hiring process for hourly workers across 200+ U.S. locations. Their existing Oracle Recruiting Cloud (ORC) platform was functional, but the candidate experience and recruiter workload were suboptimal for high-volume, front-line roles. Manual processes, duplicate data entry, and lack of integration between systems created significant friction for both candidates and recruiters.

Signature wanted a future-ready solution — and a better way to attract, engage, and hire talent across a distributed, always-on operation.

As the AMS Technology Partner, I was responsible for designing and implementing a scalable automation strategy powered by our conversational AI platform, Hourly, to simplify hiring while honoring Signature’s operational complexity.

Together, we imagined a hiring experience where:

• Candidates could apply quickly and easily through mobile-optimized conversations.

• Recruiters could automate screening and scheduling to reduce manual tasks.

• Data could flow back into Oracle to support compliance, reporting, and onboarding.

We launched a fully branded conversational AI assistant, “Amelia,” a nod to Signature’s aviation roots, and scoped a phased rollout across all 200 U.S. locations. Key decisions and configurations included:

✔️ Integration and System Alignment

• Leveraged custom code and Requisition API decision logic to redirect hourly job applicants to Amelia (Hourly platform), while preserving Oracle flow for corporate or out-of-scope roles. Rules were designed around requisition status (e.g., “Open-Posted”) and went into full production as of 11/01.

• Secure data transfer using sFTP and HDL file format for daily exports of candidate profiles into Oracle post-interview.

• Dispositioning, offers, and onboarding remained within Oracle, while Hourly handled front-end engagement.

✔️ Candidate Experience Redesign

• Amelia managed automated screening, assessments, and interview scheduling — ensuring 24-hour lead times and in-person interviews.

✔️ Recruiter Workflow Enhancements

• AMS Signature Recruiters managed end-to-end process across both systems: opening requisitions, managing offers, and syncing candidate data.

• Enabled automated user provisioning to streamline access for over 600 hiring managers and field supervisors via a future user feed from Oracle to Hourly.

• Piloted new workflows to manage walk-ins, rehires, and internal mobility across locations.

✔️ Marketing & Career Site Strategy

• Collaborated with Radancy, Signature’s career site vendor, to explore hijacking the “Apply Now” button and redirecting to Hourly for a seamless application start.

• Used Circa for job distribution and began planning for long-term platform ownership transition.

Within weeks of the workshop, our cross-functional teams aligned on a cohesive path forward. Signature, AMS, and multiple third-party vendors (Oracle, Radancy, Circa, and Modern Hire) all rallied behind a unified hiring strategy. Highlights include:

• A branded, AI-powered assistant now manages high-volume candidate engagement 24/7.

• Recruiters experienced reduced administrative burden, creating space for higher-value talent strategy work.

• Hiring managers gained visibility and tools to more effectively schedule and interview candidates, even in field locations.

We laid the groundwork for smarter automation, faster time-to-hire, and better candidate communication — setting the stage for future enhancements like offer collection in Hourly, internal candidate routing, and full requisition feeds.