Empathy Meets Impact in Spanish-Speaking Talent Markets

What started as a technical sprint became a human story. One where empathy guided design. Where cultural context shaped every conversation. And where the impact was not just measured in metrics — but in the people who felt seen, supported, and respected along the way.

We don’t just implement technology. We deliver hiring experiences that meet people where they are — in any language, any region, any context.

Now That’s Empathy Meets Impact.

This wasn’t just about automation. It was about building trust with Spanish-speaking job seekers who had long felt like an afterthought in enterprise recruiting systems. It was about showing that even in global organizations, every voice matters— and every language deserves dignity.

Case Study

  • In an increasingly competitive talent market, J&J needed to streamline its hiring processes to ensure that the best candidates were not only identified quickly but also onboarded efficiently. The company sought to reduce time-to-hire rates, which had been a critical metric for maintaining operational excellence and staying ahead in the industry. Additionally, J&J required a partner that could bring agility to their talent acquisition strategy, adapting to the dynamic needs of a global workforce. 

  • Our final implementation gave J&J’s local talent teams exactly what they needed:

    • Conversational AI in Spanish, tailored for frontline applicants across Mexico.

    • A candidate experience that automated screening and interview scheduling, removing delays and empowering candidates to move forward — anytime, anywhere.

    • A “lite” integration with Taleo, enabling seamless data flow without requiring massive internal IT changes.

    We launched at plant locations where efficiency is everything. And even with limited system integration, we ensured that every candidate touchpoint felt thoughtful, simple, and timely.

  • The partnership between J&J and AMS yielded significant improvements in the company’s hiring processes. Time-to-hire rates were reduced, enabling J&J to secure top talent faster than ever before. The enhanced agility in their talent acquisition strategy allowed J&J to respond quickly to changing market demands, ensuring that they remained a leader in the highly competitive medtech and healthcare sectors. 

    The results:

    • Reduced time-to-hire, accelerating access to qualified talent.

    • Improved candidate engagement, especially among frontline workers in Mexico.

    • Increased hiring agility, empowering J&J to fill critical roles faster, with fewer manual bottlenecks.

    • Stronger recruiter productivity, allowing local HR teams to focus on high-impact conversations, not administrative tasks.