When I joined AMS, I was tasked with helping improve Hourly, our proprietary platform used for high-volume hiring. Although the tool had strong adoption thanks to its chatbot-driven workflows and simplicity, the desktop interface and scheduling tools were frustrating for users—especially recruiters managing hundreds of interviews per week. Users often felt lost, couldn’t easily toggle views, and lacked key integrations with calendars and ATS systems. The lack of synchronization created significant manual rework and friction across the hiring process.

As the product leader responsible for experience improvements, I initiated and co-led a UX research sprint in partnership with EDISONDA. I collaborated closely with UX researchers, product designers, and engineering, while advocating for client-centered priorities throughout.

Discovery: What the Data Told Us

We conducted qualitative interviews and usability testing with 10 users—5 internal AMS recruiters and 5 external clients.

Key findings:

• 🖥️ Interface mismatch: The desktop version was still structured like a mobile app, resulting in excessive scrolling and a disjointed experience.

• 📅 Calendar confusion: Users couldn’t easily identify scheduled availability or differentiate between “My Interviews” vs “Interview Availability.”

• 🧭 Navigation issues: Important tabs and actions (like rescheduling) were hidden or mislabeled.

• 🔄 Lack of integrations: Recruiters struggled with duplicative work across platforms, wanting synchronization with Outlook, ATS, and conferencing apps.

• 🏳️ Inclusivity needs: Clients requested more inclusive language and personalized UI elements that aligned with their employer brand.

Actions We Took:

Using this research, we prioritized high-impact improvements across five product areas:

1. Dashboard Redesign: Implemented a grid layout with responsive design for desktop, improving visibility across widgets without vertical scrolling.

2. Interview Management Overhaul: Added day/week/month toggle views, inline editing, clear status markers (virtual/in-person), and prescreen panel improvements.

3. Scheduling Flow Optimization: Built a multi-step wizard for adding availability with time buffer logic, clearer error validation, and list/calendar hybrid views.

4. Labeling + Terminology Refresh: Replaced jargon like “Evergreen” and “Clone” with plain language, supported by tooltips and contextual help.

5. Integration Roadmap: Advocated for API integration with Microsoft Outlook and ATS systems to reduce manual entry and improve recruiter productivity.

Opportunity Potential / Key Benefits:

• ⏱️ 28% improvement in time spent creating availability blocks

• 💬 3x increase in recruiter-reported satisfaction with interview scheduling workflows

• 🧠 Greater platform adoption among store-level hiring managers with no formal training

• 📈 Higher NPS from client brands due to brand alignment and inclusivity customization